FAQ

Fanime Marketplace is a platform dedicated to anime fan art, where independent vendors sell a variety of items, including collectibles, art, plushies, and more.

To purchase an item, simply:

1. Browse products and add them to your cart.

2. Proceed to checkout and complete the payment process using our secure Stripe payment gateway.

3. Once the order is placed, you’ll receive a confirmation email.

Yes, you can purchase from multiple vendors in a single transaction. Each vendor will handle the shipping of their products individually.

Refunds are handled by the vendors. If you have any issues with an item, please contact the vendor directly through your account. For more details, visit our Refund Policy Page.

Shipping and tracking information is provided by the vendor once your order is processed. Contact the vendor directly for updates on your order status.

Reach out to the vendor directly. If the issue is unresolved, escalate it to Fanime Marketplace Support at support@fanimemarket.com for assistance.

Yes, digital products are available for instant download upon successful payment, unless otherwise specified by the vendor.

Vendors manage shipping for their products. Shipping fees, timelines, and policies vary by vendor.

To become a vendor:

1. Apply through our Vendor Registration page.

2. Once approved, you can start listing products immediately.

At Fanime Marketplace, vendors are not charged any fees. Instead, we charge a 6% marketplace fee on each transaction. This fee is applied to the total sale amount (including shipping costs) and is automatically deducted after payment.

No, Fanime Marketplace handles all tax calculations, collection, and remittance on your behalf as the marketplace facilitator.

Payments are managed through Stripe Connect and will be deposited directly into your Stripe account after deducting the Marketplace Fee. Payments are processed after orders are made.

Yes! Vendors are responsible for setting shipping rates and policies for their products. Ensure these are clear in your product listings.

Yes, digital products are allowed. Ensure files are correctly uploaded and descriptions clearly state what buyers can expect.

Prohibited items include:

• Content infringing copyright or intellectual property rights.
• Illegal goods or services.
• Any items violating Fanime Marketplace policies.

For more information, consult our Vendor Agreement.

Email our support team at vendors@fanimemarket.com for assistance with your account, listings, or orders.

We accept all payment methods supported by Stripe, including:

• Major credit and debit cards (Visa, MasterCard, American Express, etc.)
• Digital wallets such as Apple Pay and Google Pay.

If you have any concerns about payment options, please reach out to our support team at support@fanimemarket.com.

Our team acts as a mediator in disputes between buyers and vendors. If a resolution cannot be reached, contact us at support@fanimemarket.com with all relevant details, and we’ll work towards a fair resolution.

Yes, buyers can communicate with vendors using the messaging system on the marketplace or by email.

Yes, when making a purchase on Fanime Marketplace, buyers will incur a 6% marketplace fee. This fee is added to the total order amount (including shipping) at checkout. The marketplace fee helps us maintain and improve the platform, ensuring a smooth and secure shopping experience for all users.

Please note that any applicable shipping fees, taxes, or additional charges are separate from the marketplace fee.

Absolutely! Contact us at support@fanimemarket.com for any questions or issues.